Whether you’ve had a drawing tablet for a long time or are new to them, technical issues can be very frustrating. Most of these issues are simple problems that can be fixed with very minimal issues!
The most basic explanation for how to fix them is to make sure Windows and your tablet drivers are up to date. If that doesm’t work, consider switching out the cable you use to plug it into your PC.
If you aren’t certain how to do some of these things and need assistance, I’ll be including a step-by-step guide to get your tablet up and working in no time. There are also some other things to consider and those will be covered as well.
Why Does my Drawing Tablet Keep Disconnecting
The biggest offenders for this are:
- Outdated software/drivers
- Damaged cords/cables
- Damaged tablet
The steps for fixing these are usually not too bad. However, if your tablet has been damaged or is having more issues, you may need to file a warranty claim on it to get a replacement or outright buy a new one if the warranty period is over.
It is frustrating when technology doesn’t want to cooperate how it should so the solutions included are meant to be as easy as possible to understand and hopefully fix your tablet from disconnecting.
Windows is pretty good about auto-updating drivers or letting you know when they are out of date. It still isn’t uncommon for it to not pick up op on some of these, especially for off-brand products.
Drivers usually end up being one of the biggest reasons something doesn’t work. Windows updates are included in this as well, especially if you are someone that puts the updates off until you absolutely have to do it.
If you’re Windows is out of date here is the easiest way to get it up and working:
- Click on the magnifying glass icon on your taskbar at the bottom of the screen.
- Type in “Updates”.
- This opens the Windows update window.
- Download anything that is pending.
If you haven’t updated Windows in a long while, it can take a while for the updates to go through and it may restart several times in the process. Do not worry! This is completely normal. Once the update is complete, you should give it a try and see if your tablet is working and functional. If it’s not, continue on for more fixes.
Here are the steps for updating the drivers:
- Type “Device Manager” into the magnifying glass.
- Look for your tablet’s name under the device manager.
- Right-click on it and select “Update Drivers”.
- You may want to restart your computer after this.
Now, after you have restarted your computer, try it again. If that doesn’t work, you may have to go to the manufacturer’s website and find the drivers and manually install from there. The best way to do this is to simply go to Google and type in the brand, model, and then include drivers. This should be a direct link to what you need.
If that didn’t work, a fresh install may be what you need here are the steps for this:
- Type in “control panel” into the magnifying glass.
- Search for your table and right-click to uninstall.
- You can also uninstall it in the device manager as well.
- Once it is uninstalled, you may want to restart your computer.
- Use the manually downloaded drivers from the last step and reinstall them once more.
If none of these solutions worked, it may have to do with a faulty connecter cable or device, and if that’s the case you are going to have to get a replacement which may cost money if not covered under warranty.
The easiest way to troubleshoot this problem is to use another cable to plug it into the computer and see if that helps at all. While it isn’t the best solution, it can determine if the issue was a faulty cable.
Sometimes these cables can get damaged from having heavy things on top of them or moisture getting into one of the connecting sides. It’s common for cables to go bad, especially if you are using them frequently or if they are in an area that may have potentially been exposed to a liquid.
If your manufacturer does not sell the cables individually, simply go to Google or Amazon and find one that matches the type you have, since some tablets may use a different connector compared to others.
This is the worst-case scenario. When a device is used heavily sometimes these things just happen and you need to get a replacement. Tablets are usually pricey and you may not want to spend the extra cash to pay for a replacement but they should have come with a warranty of some sort.
If you are unsure if the device has a warranty or not, you can reach out to the manufacturer and they will ask you some questions to see if it’s something they cover. Most tech-related items come with a one-year warranty on the low end and others will come with a two-year.
There is no easy way to detect if the issue is the device or not, unless you have another computer you can try it on and see if it is even compatible with your computer’s hardware. For something that isn’t compatible you should try to return it for a refund and search for another tablet that may work better.
The biggest issues lie with drivers or outdated software and sometimes Windows updates will make certain drivers go a little wonky it’s usually just a matter of updating the drivers so they can be compatible once again.
When it comes to faulty equipment, there isn’t an easy workaround unless you are an expert in fixing these things. The best thing to do is to return the device or file a warranty claim for it. Switching cables may also be beneficial.